Browse Categories by Autodialer Support Center

Access the RACO Support Center With Your Mobile Phone

Posted by jBrown on Tue, Jul 19, 2011 @ 4:30 AM

RACO’s Support Center is now available through your iPhone, iPad or Android for easy and convenient onsite access. Now, workers can browse content while in the field and get answers to more than 500 frequently asked questions. Simply type in www.racomobilesupport.com for access. The mobile website functions similarly to the original—just search for questions using the “Support Center-Answer” tab, set up a user profile through “My Page” or create your own question with the “Ask a Question” feature. Additionally, users have access to manuals and specs, product info, installati... Continue Reading

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Verbatim Video Series Part IV: Recording Voice Messages

Posted by jBrown on Thu, Jul 7, 2011 @ 2:08 PM

Part four in RACO’s six-part video series shows how to record voice messages for the Verbatim autodialer. http://www.youtube.com/watch?v=putZCBe_XH0 Now that you have programmed your alarm system, you can start recording voice messages for alarm conditions. First, you should plan and write down all the messages you will record. Use Worksheet C in the manual to help with this process. Two different messages are used for each contact input: one for normal conditions and one for alarm, or fault, conditions. You can leave the normal condition message set to default. Here’s how y... Continue Reading

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Verbatim Video Series Part III: Programming the Alarm System

Posted by jBrown on Tue, Jun 7, 2011 @ 4:23 PM

Part three in RACO’s six-part video series covers programming the Verbatim autodialer’s alarm system. Part A http://www.youtube.com/watch?v=E9vOiC5vC0U Part B http://www.youtube.com/watch?v=d2KKqmOWuWE Now that you have your Verbatim Alarm System, it is time to program your unit. Following are instructions of how to finish the initial setup. 1. Clear and reset the system Turn the unit on and press the program button. This puts the device in program mode. Erase the system memory by dialing 9-3-5-9 and then press the enter button. 2. Phone number programming Now th... Continue Reading

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Verbatim Video Series Part II: Installation

Posted by jBrown on Fri, May 13, 2011 @ 2:12 PM

Part two in RACO’s six-part video series covers installing the Verbatim autodialer. http://www.youtube.com/watch?v=adp0Yk9dmko 1. Choose a mounting location This location must be free from condensing humidity and have temperatures between 20°F and 130°F. The autodialer must be within 5 ft of a standard RJ11 phone jack and a grounded 120-V AC outlet. It is possible to mount Verbatim outdoors with the optional enclosure. An optional heater and thermostat is also available to keep the unit at the proper temperature. 2. Get connected Next, complete all of the autodialer’s wiri... Continue Reading

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Verbatim Video Series Part I: Introduction

Posted by jBrown on Thu, Apr 14, 2011 @ 9:02 AM

RACO’s six-part video series introduces the Verbatim autodialer and gives viewers thebasics on installation, programming and installation. http://www.youtube.com/watch?v=WgXtEOvxziU The first installment presents Verbatim and all of its features. The system acts as a remote alarm monitor for remote or unattended facilities. The standard system can monitor four inputs at once, but options are available for up to 32. Verbatim usually monitors sensors like float or limit switches to alert it to alarm conditions, but some inputs can be set just for reporting purposes. When Verbatim sens... Continue Reading

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