Tip of the Month: Troubleshooting Phone Line Problems

Posted by jBrown on Fri, Feb 18, 2011 @ 2:45 PM

Having trouble with the phone lines for your RACO autodialer? Try these tips to help diagnose the problem.

1. RACO autodialers work like regular telephones. Try plugging a phone into the autodialer’s jack and making an outside call. If the phone can’t make the call, neither can the autodialer.

2. Check the connection by pressing the “dial out” button on the autodialer’s keypad and listening for a dial tone. You can also measure the voltage to check the connection. If the voltage is off, there may be a problem with the phone line.

3. A staticky connection could represent a phone line problem. Plug in a regular phone and listen—if you hear static, the phone company should check out the line.

Still can’t identify the problem? Get more information on our website, or call RACO Support at 800.449.4539.

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RACO’s Verbatim Gateway System

Posted by jBrown on Tue, Feb 15, 2011 @ 11:40 AM

RACO’s Verbatim Gateway system puts pump station alarm monitoring and reporting for water and wastewater treatment plants right at your fingertips. Programming, status checks and alarm notification are all done through the phone. The system is compatible with programmable logic controllers (PLCs) and PC-based HMI/SCADA systems, and can monitor up to 144 points at once. It can even monitor multiple PLCs on multiple networks and provide communication between networks that are incompatible. Pump station personnel can communicate with the Verbatim Gateway system via a phone, cell phone or ... Continue Reading

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Case Study: Texas Town Benefits From AlarmAgent.com

Posted by jBrown on Fri, Feb 11, 2011 @ 3:12 PM

City officials in Midlothian, a fast-growing city in Texas, knew that accurate, efficient monitoring of its 12 pump stations was critical to keeping its water infrastructure running smoothly. To improve the functionality and efficiency of its pump monitoring capabilities, the city added RACO’s AlarmAgent.com, a wireless, web-based system that provides on-demand pump monitoring and alarm detection for water and wastewater treatment plants. Now, plant personnel can monitor flow rates, start rates, water levels and more to ensure that pumps are operating at their best. AlarmAgent.com also ... Continue Reading

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Tip of the Month: Sensor Wires

Posted by jBrown on Fri, Feb 4, 2011 @ 11:45 AM

The distance a sensor wire can run between an alarm autodialer and its contacts depends on two factors: the alarm autodialer model and wire size. Generally, the smaller the wire’s gauge, the shorter it can run. Take the Verbatim model, for example. With this system, an 18-gauge wire allows 33 miles between the alarm autodialer and contact, but go down to 20-gauge, and the distance drops to 20 miles. Take it down to 24 gauge, and the limit falls to 8 miles. See sensor wire information for all of RACO’s models in a handy chart on our website.... Continue Reading

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RACO’s New Verbatim SCADA System

Posted by jBrown on Fri, Jan 28, 2011 @ 2:41 PM

RACO’s Verbatim® SCADA, a pump station performance monitoring system, works with an existing fleet of Verbatim remote telemetry units (RTUs), making it an ideal system upgrade for current Verbatim RTU users. The system, which is compatible with Windows 2000 or Windows XP, combines the Verbatim System with a central station host computer, allowing an interface with up to 2500 RTUs. Efficient and easy-to-use, Verbatim consists of the central station host computer, which communicates to the RTU fleet via a modem bank. Since the system is designed specifically for Verbatim RTUs, no programmi... Continue Reading

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