Chatterbox: The Reliable Standard

Posted by jBrown on Thu, Mar 24, 2011 @ 10:16 PM

RACO introduced the Chatterbox autodialer in 1985, and it quickly earned a reputation for providing reliable alarm monitoring. During the last 26 years, RACO has continued to update Chatterbox with the latest technology so that it continues to provide reliable, affordable alarm monitoring for water and wastewater operations.

The Chatterbox system’s primary function is alarm monitoring. To set alarm parameters and messages, the plant operator can program the system either on-site or by phone. If an alarm condition is sensed, Chatterbox calls a preprogrammed list of phone numbers until it reaches a plant staff member. Chatterbox recites the alarm location and the problem in plain English, and the staff member acknowledges the message by pressing a button on the phone. If Chatterbox senses an alarm condition, but it quickly returns to normal, it will still call the numbers so the staff knows that a problem occurred.

Chatterbox also provides a status-checking function, so plant personnel can call into the system by phone to get status checks at any time. The system also comes equipped with a microphone that allows communication between onsite and offsite staff members for easy status updates.

To ensure reliability, Chatterbox includes several maintenance functions as well. The autocall function verifies that all the programmed phone numbers work by calling them at predetermined intervals. The system also issues a warning if it senses that the alarm switch is off.

Chatterbox comes standard with four digital inputs, and upgrades are available if more are needed. Other add-on options include an analog signal input and a 425-word vocabulary that can be programmed by code.

Visit the Chatterbox product page to learn more about the system through brochures, case studies and more.

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Case Study: Iron House Sanitation District

Posted by jBrown on Tue, Mar 22, 2011 @ 7:19 PM

The Iron House Sanitation District in Oakley, Calif., uses a RACO Verbatim Gateway  autodialer as backup for its SCADA system. Iron House’s SCADA system monitors the district’s wastewater treatment plant and its 30 lift stations with Opto 22 controllers. The controllers monitor sump level, pump status and power usage and failure, and communicate the data using radio modems. The system uses a PC-based platform, relying on Paragon software engineered by Intec Control of Walpole, Mass. It continually interrogates the controls to get all the necessary information on the system, performi... Continue Reading

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Visit us at CONEXPO-CON/AGG 2011!

Posted by jBrown on Tue, Mar 15, 2011 @ 7:55 AM

Visit RACO at Booth H-31433 during CONEXPO-CON/AGG 2011 to learn how to get a free 90-day trial of its AlarmAgent.com remote monitoring and alarm notification solution. From March 22-26 in Las Vegas, RACO will be exhibiting AlarmAgent.com, which is the perfect add-on when renting or selling critical equipment for industrial applications. The solution monitors equipment condition inputs such as fuel level, oil pressure, battery voltage and more, eliminating the need for costly 24/7 in-person monitoring. During the show, RACO will be handing out instructions on how to sign up for a free 90... Continue Reading

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Tip of the Month: Using the RACO Support Center

Posted by jBrown on Thu, Mar 10, 2011 @ 8:51 PM

Have a question about a RACO product? The RACO Support Center can help you out. Here’s how to use it: Search for answers to frequently asked questions using the “Support Center-Answers” tab. Either select a product from the dropdown menu or enter keywords in the search box to get a list of answers about that topic. Set up a user profile by clicking on the “My Page” or “Ask a Question” tab and filling in the form. A user profile allows you to use the “Ask a Question” function at any time. Create your own question by selecting the “Ask a... Continue Reading

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Case Study: Oneida Wastewater Treatment Plant

Posted by jBrown on Wed, Mar 9, 2011 @ 6:32 PM

The wastewater treatment plant in Oneida, N.Y., uses a RACO Chatterbox autodialer system to increase efficiency and save money. The plant is unattended at night, so the Chatterbox system is set to notify plant personnel of two alarm conditions: a power outage or a high sewage wet well level. The Chatterbox system is easy to use, since it can be programmed on site. The plant operator enters a list of phone numbers to be called in case of an alarm and creates pre-programmed voice messages. If personnel changes occur, and phone numbers need to be changed, the operator can make the adjustments,... Continue Reading

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