Browse Categories by Technical Support Tips

Verbatim Video Series Part I: Introduction

Posted by jBrown on Thu, Apr 14, 2011 @ 9:02 AM

RACO’s six-part video series introduces the Verbatim autodialer and gives viewers thebasics on installation, programming and installation. http://www.youtube.com/watch?v=WgXtEOvxziU The first installment presents Verbatim and all of its features. The system acts as a remote alarm monitor for remote or unattended facilities. The standard system can monitor four inputs at once, but options are available for up to 32. Verbatim usually monitors sensors like float or limit switches to alert it to alarm conditions, but some inputs can be set just for reporting purposes. When Verbatim sens... Continue Reading

Continue ReadingLeave a Comment Share This

Tip of the Month: Factory Recommended Service

Posted by jBrown on Fri, Apr 8, 2011 @ 10:21 AM

RACO developed the online Preventive Maintenance Status Look-Up to help you determine if your RACO autodialer is ready for service. Simply go to the maintenance inquiry page on RACO’s website and fill in the form with your autodialer’s model and serial number. The program will let you know if the autodialer needs maintenance, which you can order online with the Preventative Maintenance Form. If it is not time for service, RACO will send you an e-mail when your maintenance due date is coming up. Visit RACO’s Support Center for more information on this topic or any other questions ab... Continue Reading

Continue ReadingLeave a Comment Share This

Tip of the Month: Integrating RACO Catalyst with Micrologix PLCs

Posted by jBrown on Thu, Mar 24, 2011 @ 11:27 PM

Interfacing RACO’s Catalyst  system with Allen-Bradley’s MicroLogix PLCs allows Catalyst to use existing wiring for alarm notifications and data logging. The following tips will get you started: 1. Assemble your components: For proper setup, you will need RACO’s Catalyst system and Alarmware software, Allen-Bradley’s MicroLogix PLC and RSLogix software and the coordinating cables from each company. 2. Set up MicroLogix communications: Connect MicroLogix to your PC with the cable, then launch the RSLogix software. Using the software, set the communications driver to Modbus RTU sl... Continue Reading

Continue ReadingLeave a Comment Share This

Tip of the Month: Using the RACO Support Center

Posted by jBrown on Thu, Mar 10, 2011 @ 8:51 PM

Have a question about a RACO product? The RACO Support Center can help you out. Here’s how to use it: Search for answers to frequently asked questions using the “Support Center-Answers” tab. Either select a product from the dropdown menu or enter keywords in the search box to get a list of answers about that topic. Set up a user profile by clicking on the “My Page” or “Ask a Question” tab and filling in the form. A user profile allows you to use the “Ask a Question” function at any time. Create your own question by selecting the “Ask a... Continue Reading

Continue ReadingLeave a Comment Share This

Tip of the Month: Troubleshooting Phone Line Problems

Posted by jBrown on Fri, Feb 18, 2011 @ 2:45 PM

Having trouble with the phone lines for your RACO autodialer? Try these tips to help diagnose the problem. 1. RACO autodialers work like regular telephones. Try plugging a phone into the autodialer’s jack and making an outside call. If the phone can’t make the call, neither can the autodialer. 2. Check the connection by pressing the “dial out” button on the autodialer’s keypad and listening for a dial tone. You can also measure the voltage to check the connection. If the voltage is off, there may be a problem with the phone line. 3. A staticky connection could represent a ph... Continue Reading

Continue ReadingView Comments (1) Share This
Page 5 of 6« First...23456