Browse Categories by Technical Support Tips

Tip of the Month: Using the RACO Support Center

Posted by jBrown on Thu, Mar 10, 2011 @ 8:51 PM

Have a question about a RACO product? The RACO Support Center can help you out. Here’s how to use it: Search for answers to frequently asked questions using the “Support Center-Answers” tab. Either select a product from the dropdown menu or enter keywords in the search box to get a list of answers about that topic. Set up a user profile by clicking on the “My Page” or “Ask a Question” tab and filling in the form. A user profile allows you to use the “Ask a Question” function at any time. Create your own question by selecting the “Ask a... Continue Reading

Continue ReadingLeave a Comment Share This

Tip of the Month: Troubleshooting Phone Line Problems

Posted by jBrown on Fri, Feb 18, 2011 @ 2:45 PM

Having trouble with the phone lines for your RACO autodialer? Try these tips to help diagnose the problem. 1. RACO autodialers work like regular telephones. Try plugging a phone into the autodialer’s jack and making an outside call. If the phone can’t make the call, neither can the autodialer. 2. Check the connection by pressing the “dial out” button on the autodialer’s keypad and listening for a dial tone. You can also measure the voltage to check the connection. If the voltage is off, there may be a problem with the phone line. 3. A staticky connection could represent a ph... Continue Reading

Continue ReadingView Comments (1) Share This

Tip of the Month: Sensor Wires

Posted by jBrown on Fri, Feb 4, 2011 @ 11:45 AM

The distance a sensor wire can run between an alarm autodialer and its contacts depends on two factors: the alarm autodialer model and wire size. Generally, the smaller the wire’s gauge, the shorter it can run. Take the Verbatim model, for example. With this system, an 18-gauge wire allows 33 miles between the alarm autodialer and contact, but go down to 20-gauge, and the distance drops to 20 miles. Take it down to 24 gauge, and the limit falls to 8 miles. See sensor wire information for all of RACO’s models in a handy chart on our website.... Continue Reading

Continue ReadingLeave a Comment Share This
Page 5 of 512345