Browse Categories by Technical Support Tips

Verbatim Video Series Part II: Installation

Posted by jBrown on Fri, May 13, 2011 @ 2:12 PM

Part two in RACO’s six-part video series covers installing the Verbatim autodialer. http://www.youtube.com/watch?v=adp0Yk9dmko 1. Choose a mounting location This location must be free from condensing humidity and have temperatures between 20°F and 130°F. The autodialer must be within 5 ft of a standard RJ11 phone jack and a grounded 120-V AC outlet. It is possible to mount Verbatim outdoors with the optional enclosure. An optional heater and thermostat is also available to keep the unit at the proper temperature. 2. Get connected Next, complete all of the autodialer’s wiri... Continue Reading

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Tip of the Month: Using Comm-Check

Posted by jBrown on Fri, Apr 29, 2011 @ 2:57 PM

The Comm-Check feature allows AlarmAgent.com RTUs to check in with the website every one to two hours. However, not all RTUs are compatible with Comm-Check, so it is important to get approval from RACO to avoid any major issues. To find out when the next Comm-Check is expected, go to the RTU Status page on the AlarmAgent.com website, and look at “Next Scheduled Contact with RTU.” You can also view past Comm-Check reports by viewing the Comm-Check events log. If a report is too early or too late, you will receive a watchdog alarm. For more helpful Comm-Check hints, visit the RACO S... Continue Reading

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Verbatim Video Series Part I: Introduction

Posted by jBrown on Thu, Apr 14, 2011 @ 9:02 AM

RACO’s six-part video series introduces the Verbatim autodialer and gives viewers thebasics on installation, programming and installation. http://www.youtube.com/watch?v=WgXtEOvxziU The first installment presents Verbatim and all of its features. The system acts as a remote alarm monitor for remote or unattended facilities. The standard system can monitor four inputs at once, but options are available for up to 32. Verbatim usually monitors sensors like float or limit switches to alert it to alarm conditions, but some inputs can be set just for reporting purposes. When Verbatim sens... Continue Reading

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Tip of the Month: Factory Recommended Service

Posted by jBrown on Fri, Apr 8, 2011 @ 10:21 AM

RACO developed the online Preventive Maintenance Status Look-Up to help you determine if your RACO autodialer is ready for service. Simply go to the maintenance inquiry page on RACO’s website and fill in the form with your autodialer’s model and serial number. The program will let you know if the autodialer needs maintenance, which you can order online with the Preventative Maintenance Form. If it is not time for service, RACO will send you an e-mail when your maintenance due date is coming up. Visit RACO’s Support Center for more information on this topic or any other questions ab... Continue Reading

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Tip of the Month: Integrating RACO Catalyst with Micrologix PLCs

Posted by jBrown on Thu, Mar 24, 2011 @ 11:27 PM

Interfacing RACO’s Catalyst  system with Allen-Bradley’s MicroLogix PLCs allows Catalyst to use existing wiring for alarm notifications and data logging. The following tips will get you started: 1. Assemble your components: For proper setup, you will need RACO’s Catalyst system and Alarmware software, Allen-Bradley’s MicroLogix PLC and RSLogix software and the coordinating cables from each company. 2. Set up MicroLogix communications: Connect MicroLogix to your PC with the cable, then launch the RSLogix software. Using the software, set the communications driver to Modbus RTU sl... Continue Reading

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