Browse Categories by Chatterbox

Case Study: Catalyst System Increases Efficiency

Posted by jBrown on Wed, Apr 6, 2011 @ 7:28 AM

In an effort to improve plant efficiency and provide safe drinking water, the Pike Township Municipal Authority installed a RACO Catalyst system at its Curwensville, Pa., water treatment and distribution facility. The authority did this as part of its membership in the Partnership for Safe Water program, which encourages utilities to voluntarily survey plant operations. The treatment plant’s previous monitoring system could only monitor four points at once, leaving 12 points unmonitored. Because the facility is unmanned on nights and weekends, staff members often arrived at work only to f... Continue Reading

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Chatterbox: The Reliable Standard

Posted by jBrown on Thu, Mar 24, 2011 @ 10:16 PM

RACO introduced the Chatterbox autodialer in 1985, and it quickly earned a reputation for providing reliable alarm monitoring. During the last 26 years, RACO has continued to update Chatterbox with the latest technology so that it continues to provide reliable, affordable alarm monitoring for water and wastewater operations. The Chatterbox system’s primary function is alarm monitoring. To set alarm parameters and messages, the plant operator can program the system either on-site or by phone. If an alarm condition is sensed, Chatterbox calls a preprogrammed list of phone numbers until it r... Continue Reading

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Tip of the Month: Using the RACO Support Center

Posted by jBrown on Thu, Mar 10, 2011 @ 8:51 PM

Have a question about a RACO product? The RACO Support Center can help you out. Here’s how to use it: Search for answers to frequently asked questions using the “Support Center-Answers” tab. Either select a product from the dropdown menu or enter keywords in the search box to get a list of answers about that topic. Set up a user profile by clicking on the “My Page” or “Ask a Question” tab and filling in the form. A user profile allows you to use the “Ask a Question” function at any time. Create your own question by selecting the “Ask a... Continue Reading

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Case Study: Oneida Wastewater Treatment Plant

Posted by jBrown on Wed, Mar 9, 2011 @ 6:32 PM

The wastewater treatment plant in Oneida, N.Y., uses a RACO Chatterbox autodialer system to increase efficiency and save money. The plant is unattended at night, so the Chatterbox system is set to notify plant personnel of two alarm conditions: a power outage or a high sewage wet well level. The Chatterbox system is easy to use, since it can be programmed on site. The plant operator enters a list of phone numbers to be called in case of an alarm and creates pre-programmed voice messages. If personnel changes occur, and phone numbers need to be changed, the operator can make the adjustments,... Continue Reading

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Tip of the Month: Troubleshooting Phone Line Problems

Posted by jBrown on Fri, Feb 18, 2011 @ 2:45 PM

Having trouble with the phone lines for your RACO autodialer? Try these tips to help diagnose the problem. 1. RACO autodialers work like regular telephones. Try plugging a phone into the autodialer’s jack and making an outside call. If the phone can’t make the call, neither can the autodialer. 2. Check the connection by pressing the “dial out” button on the autodialer’s keypad and listening for a dial tone. You can also measure the voltage to check the connection. If the voltage is off, there may be a problem with the phone line. 3. A staticky connection could represent a ph... Continue Reading

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