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Tip of the Month: Using the RACO Support Center

Posted by jBrown on Thu, Mar 10, 2011 @ 8:51 PM

Have a question about a RACO product? The RACO Support Center can help you out. Here’s how to use it: Search for answers to frequently asked questions using the “Support Center-Answers” tab. Either select a product from the dropdown menu or enter keywords in the search box to get a list of answers about that topic. Set up a user profile by clicking on the “My Page” or “Ask a Question” tab and filling in the form. A user profile allows you to use the “Ask a Question” function at any time. Create your own question by selecting the “Ask a... Continue Reading

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Tip of the Month: Troubleshooting Phone Line Problems

Posted by jBrown on Fri, Feb 18, 2011 @ 2:45 PM

Having trouble with the phone lines for your RACO autodialer? Try these tips to help diagnose the problem. 1. RACO autodialers work like regular telephones. Try plugging a phone into the autodialer’s jack and making an outside call. If the phone can’t make the call, neither can the autodialer. 2. Check the connection by pressing the “dial out” button on the autodialer’s keypad and listening for a dial tone. You can also measure the voltage to check the connection. If the voltage is off, there may be a problem with the phone line. 3. A staticky connection could represent a ph... Continue Reading

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Know Your Options: Communication Platforms for Remote Monitoring Systems

Posted by jBrown on Mon, Jan 24, 2011 @ 8:44 AM

Remote terminal units, or RTUs, allow municipalities, utilities and manufacturers to remotely monitor facilities and equipment and communicate data or alarms to personnel via phone, fax, pager, cell phone, email or voicemail. Traditionally, RTUs transmit data or alarm notifications via landline telephone, but more options are now available. They include: • Conventional landline: The conventional landline option is the simplest—an RTU transmits data via the landline network to the predetermined device. • Cellular networks: The prevalence of cell phones means the RTU can transmit thr... Continue Reading

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Tip of the Month: Buy American

Posted by jBrown on Thu, Jan 20, 2011 @ 12:07 AM

The “Buy American” provision of the American Recovery and Reinvestment Act (ARRA) requires public works projects to use iron, steel and manufactured goods produced in the U.S. All RACO products are made in the U.S. and meet the provision. Download RACO’s Buy American Certificate of Compliance in Word format from our website. Type your information into all fields highlighted in yellow. After completing the form, e-mail it to sales@racoman.com or fax to 510.658.3153 for RACO’s signature, and we’ll send it back to you. Visit the ARRA section of our Support Center for more informat... Continue Reading

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RACO: Your source for 24/7 alarm autodialer support

Posted by racoadmin on Thu, Jan 13, 2011 @ 9:19 PM

Tap into RACO's 60+ years of expertise in remote monitoring and alarm notification! Get live chat support or log into our 24/7 Support Center to submit questions and search our database of FAQs and product details, including manuals, specs, installation guides and maintenance information. We continually expand this knowledge base to better support you, creating the industry's most robust support center. Click on the following tutorials to learn more: Free 24/7 Support Center Search FAQs - Browse through our ever-growing database of 500+ frequently asked questions. Search by prod... Continue Reading

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