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Access the RACO Support Center With Your Mobile Phone

Posted by jBrown on Tue, Jul 19, 2011 @ 4:30 AM

RACO’s Support Center is now available through your iPhone, iPad or Android for easy and convenient onsite access. Now, workers can browse content while in the field and get answers to more than 500 frequently asked questions. Simply type in www.racomobilesupport.com for access. The mobile website functions similarly to the original—just search for questions using the “Support Center-Answer” tab, set up a user profile through “My Page” or create your own question with the “Ask a Question” feature. Additionally, users have access to manuals and specs, product info, installati... Continue Reading

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Tip of the Month: Integrating MicroLogix to Verbatim Gateway via Modbus Protocol over RS232

Posted by jBrown on Tue, Jul 12, 2011 @ 4:20 AM

The Verbatim Gateway system—interfaced with an Allen-Bradley MicroLogix family of PLCs containing a native Modbus RTU Slave driver—performs alarm and monitoring functions with existing wiring to PLCs as inputs via data communications. In order to facilitate data communications via Modbus RTU Master/Slave over RS232 data interface, RACO provides a NULL Modem serial cable, VAB-1. This cable has the RJ-45 connector required for the system. Below are instructions on how to integrate MicroLogix to Verbatim Gateway via Modbus Protocol over RS232. Communication setup for Allen-Bradley Mi... Continue Reading

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Verbatim Video Series Part IV: Recording Voice Messages

Posted by jBrown on Thu, Jul 7, 2011 @ 2:08 PM

Part four in RACO’s six-part video series shows how to record voice messages for the Verbatim autodialer. http://www.youtube.com/watch?v=putZCBe_XH0 Now that you have programmed your alarm system, you can start recording voice messages for alarm conditions. First, you should plan and write down all the messages you will record. Use Worksheet C in the manual to help with this process. Two different messages are used for each contact input: one for normal conditions and one for alarm, or fault, conditions. You can leave the normal condition message set to default. Here’s how y... Continue Reading

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Tip of the Month: Dry Contact Input and Uses

Posted by jBrown on Tue, Jun 14, 2011 @ 5:21 PM

A dry contact or digital input is a set of switch contacts that have no other circuit or voltage wired to them. These contacts can signal the Verbatim to perform several functions: set the alarm on a set of normally open or closed contacts, report the status of a set of contacts, inquire about the digital inputs of contacts that have been closed and more. It can also be programmed on an individual basis. Click here for a complete list of dry contact functions or visit RACO’s Support Center for more information.... Continue Reading

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Verbatim Video Series Part III: Programming the Alarm System

Posted by jBrown on Tue, Jun 7, 2011 @ 4:23 PM

Part three in RACO’s six-part video series covers programming the Verbatim autodialer’s alarm system. Part A http://www.youtube.com/watch?v=E9vOiC5vC0U Part B http://www.youtube.com/watch?v=d2KKqmOWuWE Now that you have your Verbatim Alarm System, it is time to program your unit. Following are instructions of how to finish the initial setup. 1. Clear and reset the system Turn the unit on and press the program button. This puts the device in program mode. Erase the system memory by dialing 9-3-5-9 and then press the enter button. 2. Phone number programming Now th... Continue Reading

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