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The Florida Water System Hack And How to Protect Your Operation From A Similar Fate

Posted on Thu, Mar 11, 2021 @ 5:32 PM

Lessons from the Pinellas County, FL Hack The biggest challenge the 55,000 water treatment plants in the US face is monitoring the plant to avoid intrusions. In our increasingly digital world, the threat of intrusion is no longer just physical. Water treatment plants are amongst the focus of cyberattacks from international hackers and extremists. The recent hack of the treatment facility in Pinellas County, Florida, shows us that even the smallest operations are at risk. Why? The reason is simple; each of these plants provides water to an average of about 50,000 Americans. The potential impact of a hack is substantial for those seeking to do maximum damage. This figure is attraction-seeking, and the US water supply technology has very little protection against hacking. The Florida incident is a case study to explore the prevailing problems with the existing water system management technologies in the country and how operators can better protect their critical infrastructure going forward. BACKGROUND: The Florida Water System Hack In the early days of February 2021, an unknown hacker recently infiltrated a computer for the water system and briefly increased the amount of sodium hydroxide by a factor of more than 100. The introduction of sodium hydroxide would have led to the loss of disinfectant in the water, a sudden change in water PH level, and dissolved oxygen in suspension. (more…)... Continue Reading

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RACO Manufacturing and Engineering COVID-19 Business Continuity Plan

Posted on Mon, Mar 23, 2020 @ 2:51 PM

In light of this week’s reports concerning COVID-19, we would like to share our business continuity plan with you, our customers, and also explain our role as an essential business within our communities. As an essential business, RACO provides services and equipment to power and water/wastewater utilities, electrical contractors, transportation, hospitals and other critical infrastructure providers throughout the United States and Canada. While many of you will be temporarily closing during this time, RACO will remain open to support our essential infrastructure and manufacturing customers who rely on us to operate. Our Sales, Technical Support and Customer Service teams remain available to support you as follows: Online Support 24 x 7 through the following: www.askraco.com – to initiate a question www.RACORMA.com – to initiate an RMA request www.RACOMobileSupport.com – for mobile optimized view of FAQs Telephone support Monday - Friday, 7:30 am – 3:30 pm PST through the following channels: Telephone: (800) 449-4539 SMS: Send text to (510) 422-1974 (This will start a Live Support session via SMS) Live Chat via Website – www.racoman.com (Square icon, lower left hand corner where it states “RACO Live Support”) RACO Manufacturing is a safe service provider – all our systems and back-up operations are cloud-based with multiple redundancies. Therefore, you need not worry about service interruption to your remote alarm notification and monitoring systems. Lastly, RACO Manufacturing, to date is 100% coronavirus (COVID-19) free. We have implemented more safety measures and protocols to protect our team members, their families and our overall community. We will also watch and follow guidance from the Centers for Disease Control and Prevention (CDC). Our teams will use the latest technology when face-to-face interaction cannot occur to help you solve your problems and ensure you have the solutions you need when you need them. If for any reason you have a problem ... Continue Reading

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RACO Introduces a Smarter Way to Monitor Alarms

Posted on Wed, Nov 2, 2016 @ 5:44 AM

New solution helps customers optimize the Verbatim® monitoring system   Emeryville, Calif. (November 2, 2016) — RACO Manufacturing and Engineering Co., a leading provider of field-proven remote alarm monitoring, reporting and notification systems, has introduced Verbatim® Connect for its Verbatim alarm autodialer product line. Verbatim Connect — used with the Verbatim system, in continuous production since 1989 — is the latest industrial internet of things (IIoT) innovation in alarm autodialer monitoring. Verbatim Connect provides web access to any existing Verbatim monitoring system so users can make smart, timely decisions about all their remote equipment. Specifically, Verbatim autodialer users can now monitor their entire fleet on a single dashboard — the AlarmAgent® Dashboard. This comprehensive remote equipment monitoring capability enables at-a-glance monitoring of status, unit location and more. A complete alarm event history displays the details of each alarm, including who acknowledged it, and how much time elapsed before acknowledgement and when the equipment condition returned to normal. Plus, Verbatim Connect allows for cloud-based alarm notification via SMS message, email, pager or phone. It all adds up to smarter alarm monitoring — anytime, anywhere. “Verbatim Connect has been extremely well-received since launching at WEFTEC,” said James Brown, vice president of sales and marketing for RACO. “It’s part of our commitment to advancing the industry and continually developing new solutions to help our customers get the most value from our products.” About RACO Manufacturing and Engineering Co. For more than 60 years and with more than 60,000 installations, RACO Manufacturing and Engineering Co. of Emeryville, California, has provided municipalities, industry and government with a wide variety of high-quality, reliable remote monitoring systems and RTUs for data logging, alarm autodialing, reporting and control. For more information, contact RACO at 1400 62nd St... Continue Reading

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Many Thanks to Barbara Reinbrecht

Posted on Mon, Jan 26, 2015 @ 5:40 PM

  Reinbrecht Associates, a RACO representative for more than 30 years, has been consistently ranked in the top five, if not number one in sales. During that time, Barbara Reinbrecht, and her now long-deceased husband, Ted Reinbrecht, sold millions of dollars of RACO product. Much to our dismay, Barbara has decided to retire. Please take a moment and congratulate her. Barbara, thank you for being RACO’s #1 representative, a valued partner and an outstanding and loyal  RACO family member. We hope you enjoy your new and well-deserved “permanent vacation!”  Who will take the challenge and become the next #1 RACO representative?   Left to right: Michael Jammal (RACO Mfg), Barbara Reinbrecht, her son Chuck Lutes and his wife Beth Lutes (Reinbrecht Associates) and Joe Rock (RACO Mfg).    ... Continue Reading

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The Yagi Kit (Cellularm)

Posted on Thu, Dec 19, 2013 @ 7:11 AM

RACO can supply a cabinet cable plus another cable to remote mount Antennas for Cellularm products farther from your cabinet.  The Yagi kit we can help you get from inside an instrument cabinet, bunker or building to reach the best signal strength. Click here for more information.... Continue Reading

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