The Florida Water System Hack And How to Protect Your Operation From A Similar Fate

Posted on Thu, Mar 11, 2021 @ 5:32 PM

Lessons from the Pinellas County, FL Hack

The biggest challenge the 55,000 water treatment plants in the US face is monitoring the plant to avoid intrusions. In our increasingly digital world, the threat of intrusion is no longer just physical.

Water treatment plants are amongst the focus of cyberattacks from international hackers and extremists. The recent hack of the treatment facility in Pinellas County, Florida, shows us that even the smallest operations are at risk.

Why? The reason is simple; each of these plants provides water to an average of about 50,000 Americans. The potential impact of a hack is substantial for those seeking to do maximum damage.

This figure is attraction-seeking, and the US water supply technology has very little protection against hacking.

The Florida incident is a case study to explore the prevailing problems with the existing water system management technologies in the country and how operators can better protect their critical infrastructure going forward.

BACKGROUND: The Florida Water System Hack

In the early days of February 2021, an unknown hacker recently infiltrated a computer for the water system and briefly increased the amount of sodium hydroxide by a factor of more than 100.

The introduction of sodium hydroxide would have led to the loss of disinfectant in the water, a sudden change in water PH level, and dissolved oxygen in suspension. (more…)

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Impact of Network Technology Sunsets on AlarmAgent WRTUs

Posted on Fri, Dec 11, 2020 @ 11:21 AM

We all know technology changes quickly. How many cell phones have you had in the last decade? Sometimes that change collides with Raco’s commitment to delivering durable products that last decades. We still have autodialers installed that were sold in the 1980s! While staying ahead of that technology curve Raco has remained committed to supporting all of the installed units out in the field. For the past few years have shipped with the latest LTE wireless technology. There are many benefits to the new technology, but many units still remain on legacy technology. If it ain’t broke, don’t fix it, after all.  OK, so what is happening? Key Raco network partners are now publicly committed that they will retire the legacy CDMA and 3G wireless networks in January and February of 2022, respectively. See details below. (more…)... Continue Reading

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RACO Manufacturing and Engineering COVID-19 Business Continuity Plan

Posted on Mon, Mar 23, 2020 @ 2:51 PM

In light of this week’s reports concerning COVID-19, we would like to share our business continuity plan with you, our customers, and also explain our role as an essential business within our communities. As an essential business, RACO provides services and equipment to power and water/wastewater utilities, electrical contractors, transportation, hospitals and other critical infrastructure providers throughout the United States and Canada. While many of you will be temporarily closing during this time, RACO will remain open to support our essential infrastructure and manufacturing customers who rely on us to operate. Our Sales, Technical Support and Customer Service teams remain available to support you as follows: Online Support 24 x 7 through the following: – to initiate a question – to initiate an RMA request – for mobile optimized view of FAQs Telephone support Monday - Friday, 7:30 am – 3:30 pm PST through the following channels: Telephone: (800) 449-4539 SMS: Send text to (510) 422-1974 (This will start a Live Support session via SMS) Live Chat via Website – (Square icon, lower left hand corner where it states “RACO Live Support”) RACO Manufacturing is a... Continue Reading

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Join RACO Senior Sales Manager Ralph Royall at the Iowa Rural Water 2020 Annual Conference!

Posted on Wed, Jan 29, 2020 @ 9:34 AM

Join RACO Reps at the NYWEA 2020 Annual Meeting & Exhibition on February 3-5!

Posted on Mon, Jan 27, 2020 @ 11:55 AM