Posted by dldaily on Mon, Mar 23, 2020 @ 2:51 PM 
In light of this week’s reports concerning COVID-19, we would like to share our business continuity plan with you, our customers, and also explain our role as an essential business within our communities.
As an essential business, RACO provides services and equipment to power and water/wastewater utilities, electrical contractors, transportation, hospitals and other critical infrastructure providers throughout the United States and Canada. While many of you will be temporarily closing during this time, RACO will remain open to support our essential infrastructure and manufacturing customers who rely on us to operate.
Our Sales, Technical Support and Customer Service teams remain available to support you as follows:
Online Support 24 x 7 through the following:
Telephone support Monday – Friday, 7:30 am – 3:30 pm PST through the following channels:
- Telephone: (800) 449-4539
- SMS: Send text to (510) 422-1974 (This will start a Live Support session via SMS)
- Live Chat via Website – www.racoman.com (Square icon, lower left hand corner where it states “RACO Live Support”)
RACO Manufacturing is a safe service provider – all our systems and back-up operations are cloud-based with multiple redundancies. Therefore, you need not worry about service interruption to your remote alarm notification and monitoring systems.
Lastly, RACO Manufacturing, to date is 100% coronavirus (COVID-19) free.
We have implemented more safety measures and protocols to protect our team members, their families and our overall community. We will also watch and follow guidance from the Centers for Disease Control and Prevention (CDC).
Our teams will use the latest technology when face-to-face interaction cannot occur to help you solve your problems and ensure you have the solutions you need when you need them.
If for any reason you have a problem or need assistance, please do not hesitate to contact us. All of us at RACO Manufacturing want to make sure your business is successful and problem free. Working together we will get through this challenging period.
Click for RACO Manufacturing and Engineering COVID-19 Business Continuity Plan (PDF Format)
Thank you,
James Brown
VP Sales / Marketing Leave a Comment
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 Loading... Tags: COVID, COVID-19, RACO Manufacturing & EngineeringPosted by dldaily on Wed, Jan 29, 2020 @ 9:34 AM ... Continue Reading Continue ReadingLeave a Comment
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Tags: Cooling Towers, Dams, Detergents, Industrial Fluids, Inks, Iowa Rural Water 2020, Iowa Rural Water 2020 Annual Conference, Iowa Rural Water Association, Lubricants, Municipal Water Treatment, Paints, Petroleum Products, Polymers, Pump Control and Level Systems, Reservoirs, Resins, Storm Water/Sewage Facilities, Water Tanks, Wet WellsPosted by dldaily on Mon, Jan 27, 2020 @ 11:55 AM ... Continue Reading Continue ReadingLeave a Comment
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Tags: Cooling Towers, Dams, Detergents, Industrial Fluids, Inks, Koester Associates, Lubricants, Municipal Water Treatment, New York, NYWEA, NYWEA 2020, Paints, Petroleum Products, Polymers, Pump Control and Level Systems, Reservoirs, Resins, Storm Water/Sewage Facilities, Water Tanks, Wet WellsPosted by dldaily on Tue, Jan 21, 2020 @ 11:43 AM
Julie Phillips, with Wolverine Water Works, will be at the MI-AWWA/MWEA Joint Expo on February 4-5, 2020, Booth 132 at Lansing Center, Lansing Michigan.
Since 1957 Wolverine Water Works has been a distributer of pump control and level systems as well as transmitting, indicating and continuous level control systems for water tanks, wet wells, cooling towers, reservoirs, dams, municipal water treatment, storm water/sewage facilities & industrial fluids, including detergents, paints, inks, adhesives, polymers, resins, lubricants and other petroleum products. Additionally, Wolverine W... Continue Reading Continue ReadingLeave a Comment
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Tags: AWWA, Cooling Towers, Dams, Detergents, Industrial Fluids, Inks, JOINT EXPO 2018, Julie Phillips, Lansing Center, Lansing Michigan, Lubricants, Michigan, Municipal Water Treatment, MWEA, Paints, Petroleum Products, Polymers, Pump Control and Level Systems, Reservoirs, Resins, Storm Water/Sewage Facilities, Water Tanks, Wet Wells, Wolverine Water WorksPosted by dldaily on Fri, Jan 10, 2020 @ 12:45 PM
Join Jamie Birkenberger, owner of JWB Company and a RACO Manufacturing & Engineering representative at the New England Water Environment Association’s annual meeting on January 26-29, 2020 in Boston, MA. The event will be held at the Boston Marriott Copley Place Hotel.
JWB Company has been supplying quality process control instrumentation, SCADA, telemetry and process equipment in the New England Water and Wastewater industry since 1987.
Discover how Cloud-Based SCADA capabilities and RACO’s AlarmAgent.com product, provides real-time visibility that protects remote... Continue Reading Continue ReadingLeave a Comment
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Tags: Cooling Towers, Dams, Detergents, Industrial Fluids, Inks, Lubricants, Municipal Water Treatment, NEWEA, NEWEA 2020, Paints, Petroleum Products, Polymers, Pump Control and Level Systems, Reservoirs, Resins, Storm Water/Sewage Facilities, Trade Show, Water Tanks, Wet Wells
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